Levering

Jeg vil vide mere om min ordre..

Vi kender det alle, ordren er bestilt og ens e-mail bliver tjekket alt for ofte. Det skulle helst gerne være leveret allerede igår. Derfor har vi samlet nogle ofte stillede spørgsmål nedenfor, som forhåbentligvis hjælper dig. Kontakt endelig Bachs Bilpleje, hvis du har flere spørgsmål.

When will my order be shipped?

Ved bestilling inden kl 16.00 og varerne er på lager, sendes de umiddelbart samme dag. Hvis din ordre er bestilt i en weekend, bliver den sendt den første hverdag efterfølgende.

Do I have to be home for delivery?

If you have chosen home delivery, your package will be delivered by GLS between 08.00-16.00.
If you have a power of attorney agreement with GLS, they will place the package at the specified location; if there is no power of attorney or no one home, it will be delivered to the nearest parcel shop.

As a general rule, packages are sent to the nearest parcel shop, unless otherwise chosen by the customer.

Unclaimed order at parcel shop

Hvis du ikke afhenter din pakke, sendes den retur til Bachs Bilpleje, dette betragtes som en fortrydelse af købet, og du får pengene retur minus et gebyr på 60kr som dækker vores omkostninger ved returnering & fortrudte køb.

I have cancelled my order

We are of course sorry that you have changed your mind, but you can of course easily get your money back, provided that the item has not been opened and is in its original packaging.
For business customers, there is no right of withdrawal.

Missing Package Number

Once your order has been packed and made ready for dispatch, you will receive an email with Track & Trace. If you believe the package has been sent and you have not received Track & Trace, please contact us as soon as possible.

Who do you ship with?

In most situations, your order will be sent with your chosen carrier. However, in special cases involving larger goods or batches that require special handling, the order will be shipped with Brink Transport. Shipments sent with Brink Transport will always be delivered to a home or business address, and will be dropped off even if you are not home. Brink Transport will call 30 minutes before delivery.